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Find answers, guides, and support for everything Tider.
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Getting Started
Set up your venue, add courts, configure operating hours, and invite your team.
Browse articlesBooking Management
Learn how to manage bookings, handle cancellations, set up recurring slots, and more.
Browse articlesPayments
Configure payment methods, manage invoices, set up pricing rules, and handle refunds.
Browse articlesAccount Settings
Manage your profile, notifications, team members, roles, and permissions.
Browse articlesIntegrations
Connect Tider with access control systems, payment gateways, and third-party tools.
Browse articlesTroubleshooting
Solutions for common issues with bookings, payments, login problems, and more.
Browse articlesFrequently Asked Questions
How do I get started with Tider?
Sign up for a free trial, add your venue details and courts, configure your operating hours, and you're ready to accept bookings. The setup wizard will guide you through each step.
Can I import my existing bookings?
Yes. Tider supports CSV import for existing bookings and member lists. You can also use our API to integrate with your current system during the transition period.
What payment methods are supported?
Tider supports credit/debit cards (Visa, Mastercard), MobilePay, Swish, and Vipps through our Stripe integration. You can also enable invoice payments for member accounts.
How does the cancellation policy work?
You can set custom cancellation policies per facility — for example, free cancellation up to 24 hours before, 50% refund up to 12 hours, and no refund after that. These are fully configurable.
Is Tider available in multiple languages?
Yes. Tider currently supports English, Norwegian, Danish, Swedish, and German. The booking interface automatically adapts to your visitors' preferred language.
Can I embed the booking widget on my own website?
Absolutely. Tider offers a white-label embed widget that you can add to any website with a single script tag. It's fully customizable to match your brand colors and style.
Still Need Help?
Our support team is here for you. Reach out and we'll get back to you as soon as possible.